Frequently Asked Questions
Everything you need to know about shopping with DOWSE
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
DOWSE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all DOWSE products come with a standard one-year limited warranty against manufacturing defects to ensure the highest quality experience for our customers.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed, though you may still return it upon arrival.